Everything is baked fresh and to order. The time it takes to get your order ready depends on what you’ve requested. Decorated sugar cookies take a lot longer to make as they involve rolling, chilling, decorating and drying. We normally dispatch orders within two working days and we will send you an email to let you know your order’s on its way. If we’re not able to dispatch your order within our normal timescale we’ll email you to ask whether you’d like something different, are prepared to wait a little longer or would like a full refund. Please bear in mind that we don’t bake or send orders on weekends or Bank Holidays.
We will send your order via the method you choose at checkout. Please bear in mind that someone might need to be at home to receive/sign for the delivery.
Royal Mail’s standard service can take between two to three working days. If you need your order quicker than this you’ll need to choose a different delivery option. We can’t take responsibility for any delays caused by Royal Mail, but please let us know if there are any problems so we can contact them. Please note, though, that Royal Mail do not class a parcel as “lost” unless it’s still not been delivered after 15 working days. If your parcel has still not arrived after this time, let us know so that we can offer you a choice between a refund or a new parcel being sent.
If you choose to have your order delivered by courier, please bear in mind that deliveries are only made to mainland UK addresses from Monday to Friday. Please don’t choose this option if you live in the Scottish Highlands or on the Isle of Man, Channel Islands, Scilly Isles, Northern Ireland or the Isle of Wight.
Unfortunately there are a few places our courier isn’t able to deliver to. They are: Isle of Man, Channel Islands, Scilly Isles, Northern Ireland, Guernsey, Jersey, Scottish Highlands and Isle of Wight. So, if you’re sending to any of these places and you select ‘next working day courier’ we’ll send your collection out by Royal Mail Special Delivery, which takes one to three working days, depending on the region.