Placing an order with us is easy. Simply visit our online shop, click on the product category and then the actual product you’re interested in. Each product page shows the options available, eg flavours or quantities. Select the options you wish to order, choose your desired quantity and click the Add to Cart button. You can view the contents of your shopping basket by clicking on the My Basket menu item or the cart icon that displays a running total of your order – both are located in the menu bar that appears at the top of every page.
Please note that we sell our products by the half dozen (6 items) and dozen (12 items). It works out a little cheaper, per item, if you order a dozen rather than half a dozen. When ordering, please bear in mind that if, for example, you order cookies, selecting Dozen as the quantity and “3” as the number, this means you will be ordering three dozen cookies (36), not three individual cookies. It is not cost-effective for us to make or sell individual cookies.
We use PayPal to process orders, which means that payment is taken when you place your order. If you don’t have a PayPal account you still pay as the service allows payments by Visa or Mastercard too. When we receive your order we’ll check that everything’s OK. If we need to ask you anything, or if there’s a problem, we’ll be in touch straight away. The transaction may appear on your bank or credit card statement as “Black Sheep” or “Black Sheep Bakery” – both are the same thing.
Our products are baked fresh, to order, so we can only accept returns on goods which are sent in error or arrive significantly damaged. The occasional cookie might be broken during transit, but most should be fine. If you do not receive the correct order please contact us straight away so that we can correct the situation quickly. As our cookies and other baked goods are perishable goods (and frequently customised to order) we cannot offer exchanges or refunds under any other circumstances. This policy complies with the requirements of the Distance Selling Regulations 2000.
Unfortunately we’re not able to accept responsibility for return postage costs or parcels that are lost or damaged in transit to us, nor for any other circumstances beyond our control (such as bad weather preventing deliveries), except at our discretion. If returning items, we recommend you use Recorded Delivery or other tracked method of postage.
If you have any problems with an order, please contact us straight away.